>/ SUPPORT

Need help with ACENTAUR? Check the FAQ first for answers about compatibility, setup, local models and system requirements. If the problem remains, send us a support request below. Use the email address connected to your EINAUX account so we can identify your licence and order.

Contact support

Describe what happened, what you expected and how we can reproduce it. Please include your ACENTAUR version, macOS version, Mac model, chip and unified memory, DAW and version, the exact steps leading to the issue and the wording of any error message.

Do not send passwords, licence files or other sensitive information.